Key Responsibilities:

• Oversee and resolve order hold situations by reviewing outstanding issues, coordinating with internal teams, and ensuring timely decisions that balance risk and customer relationships.
• Analyze account activity and make informed judgment calls to protect company interests while maintaining positive customer rapport.
• Communicate promptly with sales and warehouse teams regarding order delays, non-releases, and required actions.
• Identify root causes of account holds and partner with junior team members to develop long-term solutions and prevent recurring issues.
• Prepare and analyze weekly aging reports, focusing on slow payers, accounts approaching credit limits, past-due balances, and items requiring reconciliation or escalation.
• Monitor payment plans and special arrangements to ensure adherence; escalate concerns as needed.
• Prioritize accounts that require support or intervention
• Proactively identify high-risk accounts and collaborate with leadership to determine action plans.
• Maintain thorough documentation in the ERP system, including communication logs, summaries, and aging updates.
• Conduct professional and relationship-focused collection calls aimed at resolving accounts while strengthening customer rapport.
• Respond promptly to incoming calls, emails, and internal messages across multiple communication platforms.
• Oversee statement processing and ensure timely distribution.
• Prepare account files for third-party collection agencies and monitor balances until accounts are resolved or closed.
• Support onboarding and training of new team members; assist with scheduling and coverage coordination.
• Contribute to special projects, process improvements, and additional credit or AR tasks as assigned.

Required Qualifications:

• 3+ years of experience in Accounts Receivable, credit, collections, or a customer-service-oriented financial role
• Proficiency in Excel (including VLOOKUP) and general MS Office tools
• Experience working with a large customer portfolio in a fast-paced, high-volume environment
• Strong communication skills, ideally with prior call-center experience
• Background in distribution, automotive, manufacturing, or related industries (preferred)
• Experience with NetSuite or similar ERP systems (preferred)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.